Customer Relationship Management - PSFT (MOSC)

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Is it possible to send a note from a case to the employee and have the sendor be the Provider Group

edited May 29, 2015 6:18PM in Customer Relationship Management - PSFT (MOSC) 2 commentsAnswered

Our HR Help Desk would like to be able to send notes from within a case but have the Provider Group be the sender instead of the agent assigned (Assigned To).

Is this possible?  If so, where do I find out how to do this?  Is it a configuration or a customization?

Thanks.

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