Siebel Business Process & Functionality (MOSC)

MOSC Banner

How can we make call from CTI with using of extension number?

edited May 7, 2015 8:25AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered ✓

Hi,

How can we make call from CTI with using of extension number?

For example, customer has an work phone number with extension number. User enters phone number on CTI field 'Work Edit' and launches command MakeCall. When from Genesys comes EventEstablished, user should to enter extension number.

What command can send extension number in Genesys?

Thanks, Dmitry.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

SBL Business Process Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center