Depot Repair - EBS (MOSC)

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Issue with capture serial number option in depot repair

edited May 16, 2015 10:03AM in Depot Repair - EBS (MOSC) 4 commentsAnswered

Hi,

It is noticed when a repair order is being created with the Automatically Enter & Book RMA check box checked for multiple serial numbers using Capture serial number option, the RMA line still remains in Entered status with an RMA# generated and without line# and also the lines do not interface into OM also.

And on this repair order, when ship line is booked it errors due to "Validation failed for the field - Line Type"

Interestingly when we try to repeat repair orders creation for the same serial numbers again it is creating and booking RMA lines with the line# showing in OM.

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