Install Base and Asset Tracking - EBS (MOSC)

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Correct install base transaction from account receipt

edited Jun 21, 2016 11:03AM in Install Base and Asset Tracking - EBS (MOSC) 13 commentsAnswered ✓


Hello,

We have a scenario where an install base record was created for repair order for item A with serial number X. This repair order has a RMA line with return line only. When this repair order  is used it will bring the item into inventory and change owner. Basically we repair  and stock the item for future sales order issue to be sent as replacement item.

Normally when the item is received using the above repair order. Ownership change from external to internal and  location change from customer location to inventory

But user received the above instance for serial number X for item A using account alias receipt. As a result the install base didn't get updated and record got inserted  into IB transaction record with below message.

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