Configuration of SLA to get the Alternate CCID for disabled CCID
HI
I need help for the following scenario:-
My client is having a scenario where operations team disabled the AP accural account combination as when they have such instruction from the business. But later on all open transaction on the disabled CCID fail for processing as ccid remain disabled.Do we have any option where we can customize our SLA account derivation rule to get the alternate ccid as and when the original ccid is disabled.
You prompt reply is highly appreciated.
Thanks
Pawan