Order Management - EBS (MOSC)

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Order Entry multiple payment (check and Credit card) CC authorizes and settles FULL order amount vs

edited Jun 8, 2015 4:25PM in Order Management - EBS (MOSC) 2 commentsAnswered

We're on 12.1.3

In OM we enter prepay orders. The customer may enter payment with a combination of check and credit card.

Say the order is for $100

Payment by check of $50

Payment by Credit Card $50.

The check and card payment are remitted in AR on say 14-MAY-2015.

On 15-MAY-2015 the credit card was authorized and delayed captures for the full $100.

Now we have to refund the customer $100. This shouldn't have happened.

Can anyone explain how they are handling multiple payments in OM involving credit cards? Is it working?

Thanks,

AG

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