Oracle Auto Service Request (ASR) (MOSC)

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Failed to generate heartbeat for OASM ASR Plugin due to data error.

edited May 27, 2015 10:06AM in Oracle Auto Service Request (ASR) (MOSC) 2 commentsAnswered

HI everyone,

1 of my user is currently using ASR version 4.6. It was working fine till few months ago when 2 assets lost heartbeat.

The ASR manager is installed in 1 of the assets.

I have checked done these troubleshooting steps and everything seemed to be working.

I am able to receive test email from these assets.
However when i issued the heartbeat command, the error "Failed to generate heartbeat for OASM ASR Plugin due to data error." was shown.

I was planing to upgrade the ASR manager to 5.2.1 but due to some reason we cant do it today.

Any idea where could be the problem?

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