Full credit invoice for a expired contract
Hi team,
There is an issue where a expired contract and subline terminated but with partial amount. Can we actually do any changes to the contract now to achieve full credit amount.
The original invoice value was £53,597.07 - invoice no. 301235. We needed the full amount credited, but I requested an incorrect termination date which resulted in only a partial credit no. 301246 for £582.58 being generated.
We now need a credit note for the full remaining balance, £53,014.49
Screenshots are attached for reference.