Administrative / Self-Service Request - Counselor functionality?

We have a question about the “Counselor” field on the View Self Service Requests/Administrative Requests page.   There is a 'Counselor" field on the search page, but when you open the request there is no counselor field.    We would like to use this field to assign the request to a particular counselor.  Is that delivered functionality?   I attached some screenshots so you can see exactly what I am talking about.