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Teleservice - EBS (MOSC)

universial work queue - groups

May 21, 2015 10:05AM edited Jun 15, 2015 3:29AM in Teleservice - EBS (MOSC) 7 commentsAnswered

In version 12.1.3 has the following hierarchy in Universial work queue

Service request

--My Service reqest

--Group owned

--My groups

-----Group assigned

-----Group assigned

We are not able to view group assigned in 12.2.3

Which setup / profiles determines this?

0

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