Teleservice - EBS (MOSC)

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SR is not visible in 'contact center', but visible from 'Find SR' form

edited Jul 7, 2015 1:57AM in Teleservice - EBS (MOSC) 3 commentsAnswered ✓

Hi All,

A PM SR has been generated from contract FR-S-0001086 for serial number 254000096 (instance 4803069). While searching SR for serial in 'Find Service Request' form, 3 SRs are coming for this ( One SR is latest and generated for active contract). However searching SR for same serial in 'Contact Center' form, only 2 SRs are coming (2 old SRs are in the list, but latest SR is not there).

I cannot find that SR (3400166) in 'contact center' form by searching by 'Service Request Number' field.

What could be the reason for this?

Find attached screenshots for this.

Thanks & Regards,

Gaurav Joshi.

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