Install Base and Asset Tracking - EBS (MOSC)

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Fulfillment Error CSISOSHIP - The combination of party and party account is invalid. Party ID: XXXXX

edited Sep 17, 2015 5:28PM in Install Base and Asset Tracking - EBS (MOSC) 4 commentsAnswered


We successfully shipped a part that is tracked in Installed Base, but the installed base fulfillment failed. If I query the order in the Oracle Installed Base Admin -> Transaction Errors Processing form I see the error message: The combination of party and party account is invalid. When I click transaction detail for the errored transaction I can see that the Party Source customer listed as Owner (end customer) does not match the Account customer listed (bill to customer). I believe this is the cause of my error because when I copy the order and ship it, it successfully fulfills

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