Lease and Finance Management - EBS (MOSC)

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Service Contracts Renewal Notification

edited Jun 18, 2015 10:04AM in Lease and Finance Management - EBS (MOSC) 1 commentAnswered


Hello,

My client sells Contract Renewals through Distributors and invoices the Distributor for the Contract Renewal, but wants to send Renewal Activation Notification to the End Customer, in addition to the Distributor receiving the notification.  So, I defined Party Role and Role Sources and identified Distributor as another Party on the Contract.   I identified the Distributor as the Bill To Party and End Customer as the Ship To Party.

Out of the Box, I noticed that the renewal customer notification is sent only to the Bill To Party Contact.  So, I related the End Customer Conact to the Distributor and identified it on the Contract as another Bill To Party Contact.  Now I have two Contacts on the Contract for the Distributor Party and hoping to receive the notification to both the email addresses.

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