Teleservice - EBS (MOSC)

MOSC Banner

how to change the urgency filed to serverity when create service requset use isupport.

edited Jun 17, 2015 10:02AM in Teleservice - EBS (MOSC) 1 commentAnswered

i want change the urgency field to serverity when create service request use isupport, but just urgency field in the top-level ak region,and i have added the serverity to this region, but this field still not display in the Create Service Request: Identify Problem page, so how to do it ?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center