Order Management - EBS (MOSC)

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Order ships despite Credit card authorization being expired. How do you handle this?

edited Jun 10, 2015 11:22AM in Order Management - EBS (MOSC) 2 commentsAnswered ✓

We're on: 12.1.3

After 7 days the authorization for credit cards expire. If the item ships > 7 days there is nothing to hold the shipment from occurring with an expired authorization. Payments does not try to re-authorize BEFORE shipment occurs.

Shipment happens and then when the settlement transaction attempt is made, the re-authorization may be attempted. IF the card expiration date is passed it will still fail.

The fact that re-authorization doesn't occur prior to shipment seems to be a serious flaw.

How are the rest of you handling this?

Thanks,

OregonAlpha

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