Siebel Open UI, Tools, Scripting and EAI (MOSC)

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Siebel HelpDesk in Open UI

edited Nov 30, 2018 12:38AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 5 commentsAnswered ✓

Siebel HelpDesk allows employees to submit and track service requests through the organization’s intranet and solve problems without assistance by providing access to frequently asked questions and solutions in a Knowledge database. Employees can also use employee self-service features such as Assets Online to get help and information.

Has anyone been able to get Siebel HelpDesk to work in Open UI?  We are moving to Open UI and if our employees cannot submit and track thier internal service requests then what's the point of moving to Open UI?  We opened an SR with Oracle Support and they can't get Siebel HelpDesk to work either and will not provide us a fix for IP2014 and IP2015 just released in May so they have no date of a fix.  So basically, Siebel HelpDesk is dead until further notice?

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