Credits from the credit card co are not showing up for selection during the expense report process

e have a T&E card holder who had Fraud on their credit card. The bank sent us the original fraudulent charges which the employee can see in their queue ready to be selected for processing on an expense report. The bank then sent us the credits for these fraudulent charges. The transactions are both properly applied to the correct card id of 74206. Yet, the employee does not see the credit amounts for these fraudulent transactions in their queue to select on an expense report.

Does anyone know why the credits are not showing up for selection during the expense report process? The credits also do not show up on the Credit Card Transactions tab on the iExpense Home page. Below is an extract of the fraudulent charge and the credit from the ap.ap_credit_card_trxns_all table.