Receivables - EBS (MOSC)

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New Customer Standard in R12 (12.1.3) clarification/navigation help needed

edited Aug 13, 2015 10:05AM in Receivables - EBS (MOSC) 1 commentAnswered

We have recently upgraded from 11i to 12.1.3.

While a majority of the improvements are truly that - improvements - I cannot say this for the Customer Standard.  It is a true nightmare for the users to navigate.  Does anyone have any good navigational instructions they would like to share?  I have printed out what Oracle supplied in the User Guide, it is in a word: weak.  I would create instructions and screen shots myself, but I am just as confused as the users as to where exactly i am on the new structure.  Am I at header or address level.  if i am looking at an address

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