Siebel Business Process & Functionality (MOSC)

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Siebel Assignment Manager Workload Rules

edited Jul 2, 2015 5:05AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered

We have Multilingual Application in 8 languages and for this in the UI all picklists have MLOV defined.

Now for the assignment manager in Service Request we are defining workload distribution rules.

Please let me know how we need to put the syntax

The condition I have put now is

Conditional Field : Service Request Status

Comparison Operator : NOT IN

Value : ('Closed', 'Cancelled')

So this will check all the SRs which are not closed or cancelled.

My question is will this condition work as well in Multilingual?

or do we need to define values as LookupValue('')?

Kindly provide me the right syntax to use here.

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