METADATA - Attempted to send Metadata Kernel a message 3 times

Hi

we have issue with reprot

log:

Gettting user data from hEnv

36976/37608 MAIN_THREAD                        Mon Jul 06 11:39:51.038002 zdrv.cpp364

User data is CUNEOMI, JDV812

36976/37608 MAIN_THREAD                        Mon Jul 06 11:39:51.038003 zdrv.cpp373

36976/37608 MAIN_THREAD                        Mon Jul 06 11:41:24.014005 SpecCnvrt.c2064

METADATA - Attempted to send Metadata Kernel a message 3 times and did not recieve a reply.  Returning failure to the caller.  The Metadata Kernel is Kernel #30 in the jde.ini and the message ID being sent to the kernel is 15751.

36976/37608 MAIN_THREAD                        Mon Jul 06 11:41:24.201021 jdepref.c208

GetRecipientPreferences :No email address found for contact, assuming workcenter email an8<5610> idln<0>

36976/37608 MAIN_THREAD                        Mon Jul 06 11:41:24.201111 jdepref.c208

GetRecipientPreferences :No email address found for contact, assuming workcenter email an8<5610> idln<0>