Teleservice - EBS (MOSC)

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APP-JTF-210604 when navigating to tasks tab after updating SR

edited Jul 8, 2015 10:38AM in Teleservice - EBS (MOSC) Question

Hello,

We can recreate this issue at will by querying an SR, navigating to Workbench tab and updating Problem Code, saving and then navigating to Tasks tab.  I have attached the screenshot of error.  We followed the note 1614990.1 and our versions are correct.

/* $Header: JTFGRDDB.pls 115.46 2006/01/19 03:14:26 snellepa ship $ */

/* $Header: JTFGRDDS.pls 120.1.12010000.2 2008/11/04 19:26:15 dbowles ship $ */

What else could be the reason for this error?

TIA

Alka

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