BI Publisher cannot resolve $OA_MEDIA path

Hi,

In the rtf template, customer is using the below syntax for image url:{concat('$[OA_MEDIA]/',.//IMAGE)} where IMAGE is the xml tag which holds the image.

The above syntax when used, customer is getting the error below in xdo.log file

[071015_122706720][][ERROR] Failed to load the image:

Here a load balancer url.

However when we replace it with the actual path of the instance, the image gets displayed.

url:{concat('/apps/apps_st/comn/java/classes/oracle/apps/media','/',.//IMAGE)}

Customer is on multi node.

select node_name from fnd_nodes where SUPPORT_WEB='Y';