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Z - help desk option

edited Jul 29, 2015 12:05PM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

Must be doing something wrong. Trying to raise a SR for a T5240 CPU fan but the product is not being populated by the serial number validation (server is covered by support) and I can't then select the correct problem type that gives me the "Z - restricted (authorised only)". Is it the fact that the serial number has not picked up the correct Product?

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