R12 Bank Statement Reconciliation with Cashflow looks different for several users

Dear Community,

We reconcile bank statements with cash flows:

1. we import bank statements and create journals

2. then we reconcile the bank statements.

However it is different for several users:

When different users search for available cash flows for some users the Organization is defaulted in the Search form for others not and the LOV for organization is empty.

Both use the same responsibility, same bank statement.

What can be the reason (the profile options are the same)?

many thanks for your help!

regards,

Alex