Integeration : Telephony and JDE

The Requirement is as Described Below:

The Client Service Executive (CSE) will receive the call from the respective Customer.

In this case the phone number can be seen on their Telephony System.

This Phone Number needs to be populated on the Custom JDE Interactive Application Field and the respective Fields on the Form needs to be populated.

Basically it is having an Interface between the Telephony system and the JDE Web System.

Scenario 1:

CSE attends the call; the number is automatically populated on the JDE application through

Need a Head start in this, because the CSE won’t be manually entering the PHONE NUMBER it needs to be passed from there telephony system to our JDE application.