Create a pop up message (in Contact Center and Service Request forms) for critical customers

Hi All,

We have a requirement related to pop up message on SR /Contact Centre form for particular customers.

Users want to create a pop up message (in Contact Center and Service Request forms) for critical customers.

Requirements:  if we have a customer marked as critical, a pop-up message will appear to notify the Dispatcher (in Contact Center and Service Request forms) that the customer is a critical customer.

We will have about 10 different classifications for critical customer accounts.  As I understand from reading up on this, we can create relationship plans which will trigger a script for a customer that is critical---see this from Oracle Help: