Depot Repair - EBS (MOSC)

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Depot Repair R12.1.3: Unable to book Repair Actuals due to invalid account error

edited Aug 19, 2015 10:06AM in Depot Repair - EBS (MOSC) 10 commentsAnswered

Hello Team,

We are unable to book Repair Actuals for a particular customer from Depot Repair. We are hitting the error "


The system cannot find a valid account for the specified

Bill-To/Ship-To address 'XXXX' and Operating Unit

The transaction has been aborted based on the

setting in the profile "Service: Action for Missing

Account/Account Site in Charges."

We see that the Bill to / Ship to addresses used are well mapped to the respective accounts and the site usage also looks as intended. Also, please note that profile option Service: Action for Missing Account/Account Site in Charges is NULL.

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