Customer Relationship Management - PSFT (MOSC)

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Tying correspondence to a case - PeopleSoft CRM Helpdesk for HR 9.1

edited Aug 21, 2015 10:02AM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered

I am trying to pull a query that shows all of the correspondence sent using the "notify" feature on a case to the actual case itself.  I'm struggling to find the link between the case and correspondence that was sent (either by template name or email subject).  Has anyone done this that can tell me what tables need to be tied to RC_CASE?

Thanks so much!

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