Attention: To align with new corporate security policies, and to match policies adopted by other communities within Oracle, the My Oracle Support Community access requirements will change beginning September 18, 2025. MOSC will now require that member accounts in our community be associated to a *corporate* email address. This means that users with generic domains (such as gmail.com, yahoo.com, and others) will no longer be granted access to the discussion forums and ideas labs. If this policy affects you, act now to change the email address that is associated with your Oracle (and community) account. Alternatively, you can opt to create a new Oracle account that uses your corporate email domain.

Using the My Oracle Support Portal (MOSC)

Document Cannot Be Displayed

Aug 14, 2015 4:16PM edited Sep 15, 2019 2:48AM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered

I am working with a customer who is logging into MOS for the first time.

He attempts to access the new user links, but cannot access any content.

He gets an error that document cannot be displayed. Possible reasons: doc id entered incorrectly, doc id does not exist, etc.

He also tried searching for the DOC ID and clicking a direct link to the doc that I sent (
https://support.oracle.com/epmos/faces/DocumentDisplay?id=1959163.1&_adf.ctrl-state=15e5w7r9ch_9&_afrLoop=542823469827575)

He was using Chrome and I had him switch to IE.

Any ideas on how to help him?

1

Howdy, Stranger!

To view full details, sign in to My Oracle Support Community.

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month