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How many types of solutions provided by Oracle for reported issues?

edited Aug 26, 2015 10:08AM in Distribution - JDE1 (MOSC) 6 commentsAnswered

Dear All,

I would like to know the "LEVEL OF RESOLUTIONS" provided by Oracle for reported issues or faced during several new version releases.

I have read in many articles that, "Paper Fix" has been applied for this issue or "Bug Fix" applied for this issue etc..

Few basic/sample questions like,

1. What is "Paper fix" and what it consist of ?

2. What is "BUG", What it consist of ? How to check the details from Bug ? How to Apply BUG ?

same way for Patch / ESU / ASU etc.

Brief and Clear clarification for better understanding will really appreciate instead of lengthy KM or TechNotes or Reference PDFs.

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