Teleservice - EBS (MOSC)

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PM SR generation error message for contract CM5247

edited Sep 1, 2015 10:01AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Hi All,

While generating PM SRs for contract CM5247, error message in log file of program 'PM generate SR and tasks' is coming as --

Effectivity ID 5959028 Owner  Owner Type RS_GROUP Product Number 5600862 Serial Number 371892: Error in Owner Auto AssignmentCall to Auto Assignment API Returned with success but Owner and Group are Null (API_NAME=CS_ServiceRequest_PVT.Create_SR_Validation)No resources found. Please try again.No resources found. Please try again.

Effectivity ID 5959028 Route ID 10082 Owner  Owner Type  Product Number 5600862 Serial Number 371892: Error in Task creation.Task  is invalid.Owner  is invalid.

ENTERING OE_SYS_PARAMETERS.VALUE

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