Field Service - EBS (MOSC)

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Signature Capture for MFS R12.1.3

edited Dec 2, 2015 8:18AM in Field Service - EBS (MOSC) 5 commentsAnswered

How should signature capture work in MFS R12.1.3? I am using Internet Explorer 11 with a Topaz signature capture pad installed and connected. I select the Service Report icon from the dashboard, enter a name and date then select the box which says "Click to capture signature". When I sign on the pad nothing happens.

I tested with Firefox and Chrome and it seems to work by using the mouse but not the Topaz device.

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