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Who quotes Tier 1 support? ACS?

edited Sep 4, 2015 10:01AM in Using the My Oracle Support Portal (MOSC) 3 commentsAnswered

Hi everyone,

Who quotes Tier 1 support? ACS? We're trying to quote this service to response to an urgent request and need to know:

- What area quotes this service?

- How do you quote it? (tool, website to use, etc, open an SR?)

TIA,

Julian

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