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Teleservice - EBS (MOSC)

Why can't we change the account number in the Service Request form?

Sep 1, 2015 5:36AM edited Jul 8, 2016 4:06PM in Teleservice - EBS (MOSC) 1 commentAnswered ✓

Hi,

The current functionality in the Service request screen doesn't allow to change the customer Number/party Number once the SR Number is generated.

Is this a standard behaviour? if yes, may I know why is this restriction in place?

Thanks,

Anish.

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