Credit issued from Service Contracts - fails in AutoInvoice
Service Contract was created from Order Management - all billing for the Original Order and Service Contract is done in Order Management. NOTE: When Service Contract was created from Order Management - transaction type was not populated.
Customer wants to cancel their Support on the Service Agreement - user terminates Service Agreement and credit is issued from OKS. When Service Contracts Main Billing is run - the transaction fails AutoInvoice with the following error:
Errors: 1) Invalid transaction type id (CUST_TRX_TYPE_ID) ((Null))
2) You must supply payment terms for your non-credit transaction
How can this error be prevented. Is it possible for OM to pass the transaction type to create credit memo?