Siebel Open UI, Tools, Scripting and EAI (MOSC)

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SBL-EAI-04381 - issues to Convert a Lead which has an DUNS number on the associated prospective cont

edited Dec 16, 2016 12:26AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 4 commentsAnswered

We recently upgraded our production environment from 8.1.1.11.7 to 8.1.1.11.14 patchset and having issues to Convert a Lead which has an DUNS number on the associated prospective contact.  This issue is reproducible in 8.1.1.11 standard SRF.  We receive the below error message is thrown, when converting a Lead

[1]Error invoking service 'Prospect Promotion Service', method 'Promote' at step 'Promote'.(SBL-BPR-00162)

[2]For instance of Integration Component 'Contact', using user key '[Id] = "2-5UOC7K"', a record with identical values already exists in the Siebel database.

Please ensure that the field values in the input message are unique.(SBL-EAI-04381)

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