APP-AR-11221 error occured when create transaction manally on upgrade instance

Dear all

When create a transaction on an upgrade instance when click Complete button error pops up.

APP-AR-11221 You must save this transaction before attempting to complete it.　

I attached the results of the following sqls.

select trigger_name from all_triggers where status ='DISABLED'

select trigger_name, status, owner from all_triggers
where table_name = 'RA_CUSTOMER_TRX_ALL'

select object_name, object_type, status from dba_objects
where status <> 'VALID' and (object_name like 'AR%' or object_name like 'RA%' );

=>no result.

Any advice is being appreciated.

Thanks in advance,

Mindy