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Payables and Cash Management - EBS (MOSC)

Check Void disabled for a prepayment invoice payment

Sep 19, 2015 4:37AM edited Sep 29, 2015 2:05PM in Payables and Cash Management - EBS (MOSC) 2 commentsAnswered

Discussions on this issue mention that 3 conditions must be met in order to void a payment related to prepayment invoice.

In our case all three conditions are met.

1. The Prepayment Invoice and the payment are accounted

2. The Prepayment invoice is not applied to any Standard Invoice

3. The check has not been cleared in Cash Management.

Yet the check void option is still greyed out.

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