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How to setup automatic change Date Type depending on Status Tasks - Customer Support

edited Oct 2, 2015 1:29AM in Teleservice - EBS (MOSC) 1 commentAnswered

Hi!

We want to set up automatic change  Date Type(Actual Start Date, Actual End Date)  depending on  Status Tasks in Customer Support.

Example:

I create the task for the Service Request and assign on employee. Employee set status "Assigned" and  field "Actual Start Date" automatic sets actual start date.

Which settings are required?

Regards

Maksim

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