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Service request is not being updated by support

edited Oct 12, 2015 10:00AM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered ✓

Hi all,

  We have an SR that is not being updated by support for more than a week despite our many posts. The SR status is always set to "Rewiew Update".

  When we opened the SR  2 weeks a go the reactivity was good but since we did not have a single update and we are missing time. Our questions are :

1)  Is it "normal" to not have feedback even when we ask support to update the SR ?

2) Is there any mean to get the SR updated without escalating ?

Note : We answered to all questions and provided all what support asked for.

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