Siebel Business Process & Functionality (MOSC)

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Missing line breaks in generated email - Siebel 8.1.1.10

edited Sep 30, 2015 3:04AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered ✓

Hello,

We have noticed that some generated emails have missing line breaks. Steps how to reproduce are:

0) Use High Interactivity thin client.

1) Go to "Administration - Communications > All Templates".

2) Create new Email template for Action object and put in field [Action.Comment]. (Attached print screen EmailTemplate.jpg)

3) Go to Activities

4) Choose Activity who has line breaks in Comments field. (Attaached print screen ActivityInSiebel.jpg)

5) Press F9 and generate email with created email template in step 2.

6) You now will notice that the generated email has missing line breaks for maped field [Action.Comment]. (Attaached print screen GeneratedEmail.jpg)

The expected result is that generated email would have necessary line breaks.

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