Oracle Solaris ZFS File System (MOSC)

MOSC Banner

Getting a Support Request more quickly to the right support engineer

edited Aug 23, 2016 8:52AM in Oracle Solaris ZFS File System (MOSC) 3 comments

One of the things that I am starting to notice happening more and more is that we are receiving Support Requests without Category and Subcategory set, most of the time ending up with the wrong support group because of this.

When this happens we've then got to go and look at the SR and try to determine (based on the information provided) where the SR actually needs to go and then send it there.

This takes time. It takes even more time if the SR has not got any useful detail in it and we need to contact you in order to determine what the issue is and who is best placed to assist.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center