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Teleservice - EBS (MOSC)

Advance payment scenario in Tele Service

Oct 6, 2015 8:01AM edited Jul 8, 2016 4:06PM in Teleservice - EBS (MOSC) Question

Hi,

We are using Oracle Teleservice and Field service for Inhouse Repairs in a Service Center.

Customer needs advance payment scenario. When the Customer comes for service for the product, he pays some advance. How should we handle this ?

I checked but there isn't any Standard scenario which takes care of it. What do you suggest?

Thanks,

Ankit Alankar

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