Siebel System Admin, Install and Upgrade (MOSC)

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Siebel 15.4 no longer display special characters in outbound emails

edited Jul 16, 2021 6:10PM in Siebel System Admin, Install and Upgrade (MOSC) 2 commentsAnswered

Hi,

after installing the latest patch (from 15.3) outbound email had ITF-8 issues with special characters:

Example:

before 15.4: MÃ¥nedlig

after 15.4: Månedlig


luckily we found a way to fix it, change the HTML template to UTF-8 (they were set to UTF-8 without BOM)

example using Notepad++


Maybe "UTF-8 without BOM" was wrong in the first place, but at least you have one option to look at if you experience a similar problem

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