Teleservice - EBS (MOSC)

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Email Address while creating a Group Name.

edited Oct 12, 2015 2:51AM in Teleservice - EBS (MOSC) Question

Hi All,

Can anyone help in understanding the functionality of Email address field in Groups screen. If a email ID is entered, can there be a email fired to that ID when a SR is assigned to that group.

Thanks.

Appreciate your response.

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