Managing Databases using Enterprise Manager (MOSC)

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How to stop duplicate alerts

edited Oct 27, 2015 10:03AM in Managing Databases using Enterprise Manager (MOSC) 3 commentsAnswered

I am running EM 12c 12.1.0.3

When a database raises an alert, our configuration is set up to send a mail and raise a ticket in our ticketing system.  I only want to get a ticket generated for the first occurrence of a problem, eg archiver hung, but cloud control creates a new incident created each time the alert is generated, and each incident generates a new ticket.  How do I configure it so that subsequent occurrences do not raise a new incident in cloud control?

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