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Reopen an Oracle SR

edited Nov 11, 2015 10:02AM in Using the My Oracle Support Portal (MOSC) 4 commentsAnswered

Hi, I recently re-opened and SR.  I received a voice mail from Oracle support indicating that I should view his recent update.  I went back into MOS and could not find the SR as opened, so I changed the view to show open and closed SRs.  I found the SR as still closed and there was no update to the SR.  Also I am unable to update the SR.  How do I get this SR to "REALLY" reopen?!

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