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Teleservice - EBS (MOSC)

r12.2.4 when SR is created system is sending create SR notifications to all Group members

Nov 4, 2015 11:37AM edited Aug 24, 2017 1:00AM in Teleservice - EBS (MOSC) 5 commentsAnswered ✓

Hi, All

in r12.2.4 we are assigning SR's to a Group, all Group members are getting the create SR notification, is there a way to stop this new functionality?

Thanks

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