R12.1.3 - Service request/Tasks - GL Accounting entries after debrief and before & After Invoicing
Hi
Im on R12.1.3 and trying to workout the Business process: Onsite repair by technician using Service request/Task
Role: Service coordinator
Create a Service request ,task .
Assigns the field service technician to the task.
Print or email the task details to the technician
Role: Technician
Technician performs onsite repair
He reports back to the coordinator the material,labor and expenses incurred for this onsite repair.
Role: Service coordinator
Service coordinator performs the debrief on behalf of the technician and completes the debrief.Submit charges to generate the invoice(Labor,Material,expenses
transactions are Bill only line types) and then closes the task/Service request.