Transaction Adjustment

Hi All,

We are having issues with Adjustments in Receivables. Sometimes customer overpays by very small amount and we are using adjustments to adjust that.

Business Process:

1. Invoice XYZ with Invoice amount $100 for Customer AB

2. Customer AB paid $100.01

3. We have created a receipt of $100.01 and applied on invoice.

4. We are left with $0.01 balance

4. We adjust the $0.01 balance of the receipt

We are using "Receipt Write off" receivable activity of Adjustments type, most of the times adjustments works but sometimes we are getting error "This action has been blocked to avoid in accurate accounting entries. Please contact Oracle Support Service".

Please provide your suggestions to resolve the issue.